- You are here:
Free Shipping Policy
Currently we are offering free shipping on all orders. Orders shipped to Hawaii, Alaska or anywhere outside the continental United States are excluded from this offer. Offer is not valid with any other promotion. Offer is only valid on one shipping address, multiple addresses per order will be charged separately. If you have any questions concerning the Free Shipping offer please email Customer Service.
Standard Shipping and Handling
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in five (5) to nine (9) business days after shipment date (Monday through Friday, not including holidays).
Express Shipping and Handling
Orders placed with Express delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive within 2 business days, pending credit card authorization and verification.
Orders placed with Express delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 3 business days.
Next Business Day Shipping and Handling
Orders placed with Next Business Day delivery Monday through Friday (excluding holidays) before 3:00 PM ET / 12:00 PM PT will arrive on the next business day, pending credit card authorization and verification.
Orders placed with Next Business Day delivery Monday through Friday after 3:00 PM ET / 12:00 PM PT, or on weekends and holidays, will arrive within 2 business days.
Hassle-Free Return Policy
Returns will be accepted within 30 days of purchase date. Receipt must be attached.
Please note all Vaultz® combination lock products will only be accepted for return/refund with the plastic tab through the numbers.
We do not accept returns of clearance merchandise.
PLEASE NOTE: Shipping and handling charges are non-refundable. Return shipping fees are the customer's responsibility. Please use the shipping method that is most convenient for you, and save your tracking # for reference during the return process. Thank you.
IdeaStream Consumer Products, LLC
812 Huron Rd, Ste 390
Cleveland, OH 44115
If you received a faulty item and need to exchange it for the same item, please email Customer Service to request a replacement.
Changes and Cancellations
If you'd like to cancel or change your order, please call 216-459-2400 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
Email Marketing & Opt-In
If you order from us or contact us we assume you are interested in our products and therefore opt you in to our email lists. When we email you it is typically to offer discounts or specials. These marketing emails are not very frequent. If at any time you are no longer interested in receiving these emails, please unsubscribe using the link at the bottom of any marketing email you receive from us.
Partnership with AdRoll
As you browse this Website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Third party display advertising providers enable us to present you with retargeting advertising on other sites based on your previous interaction with this Website. The techniques our providers employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of this targeted advertising.
We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights, property, or safety of the Company or others, to enforce our terms of service or other agreement between you and us, or to comply with any court order, law or legal process, including to respond to any government or regulatory request.
We do not provide any personal information to third parties for their own direct marketing purposes. We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.